Proudly Canadian, located in Victoria, BC
Here at Love Den we are proud to carry one of the largest selections of adult products in Canada!
We take the time to find our customers toys with quality manufacturing and features, but should an item prove to be faulty or cease to operate to your expectaions, we are here to help! A selection of products we carry are warrantied "in house", but the majority of items the manufacturer desires to have our customers contact them directly.
IN HOUSE LOVE DEN WARRANTY:
We repsectfully ask our customers with in house warranty claims to follow the following procedures:
- Thoroughly clean and disinfect your item, as we will not inspect an item which has any residue or finger prints visible, as this may delay the inspection process or cause us to ask you to remove your item from our consideration.
- Warranty claims must include the item as well as charging cable if applicable.
- A replacement toy is only applicable to the faulty toy. Accessories within the original package such as charging cables will not be replaced.
- Warranty claims are handled by management and/or repair service personnel only. Sales clerks can not issue replacement toys.
- Please DO NOT ship a toy for warranty replacement without an authorized return number. To obtain this number, kindly contact us via email with an explination of your item's issues.
- Kindly allow 12 - 72 hours for thorough testing of your item as we are obligated to establish the reason for your return to our distributor.
- Leave your name, a copy of your original receipt, contact information and reason for warranty claim when you drop off your item.
- With certain brands, we are limited in the number of replacements we can offer. In most cases, a toy could be replaced twice, but if a third replacement is needed, you would need to deal with the manufacturer directly.
Listed below are Warranty information lists and links. If you are unsure as to our policy or how to make a warranty claim, feel free to contact us and we will guide you along the way.
Please note: Silicone surfaces damaged from using silicone lube, boiling or dish-washing electronics, severe trauma and deep cuts or gouges are not covered by warranties
WARRANTIED AT LOVE DEN:
EVOLVED / ADAM & EVE / ZERO TOLERANCE WARRANTY
All of these products are warrantied at LOVE DEN for 1 full year from date of purchase.
Toys with magnetic charging pads are warrantied for full submerging in water, but toys with pin style charging ports are considered splash proof only.
After the one year period, the customer must deal with the company personally.
You do not need to pre-register your toy for a warranty.
In order to receive a replacement for the product, go to: www.evolvednovelties.com/warranty/ and submit the provided form.
Once you submit the form, you will receive a confirmation on the next page, which will also be e-mailed to you. Further instructions will follow in the confirmation. Your product will be replaced with the same item or similar. When they receive the item, should the product be out of stock or discontinued, they will contact you to let you know what your options are for a replacement. If you have any questions prior to processing this warranty please submit your inquiry through the contact page. Please be advised that if you misplaced your packaging or receipt, you will still be able to receive a replacement upon returning your defective product. You may send the product without packaging in order to save on shipping costs.
Customers are responsible for shipping costs to manufacturer.
Examples of Adam & Eve/ Evolved/Zero Tolerance products:
Zero Tolerance Rechargeable Torpedo
Adam & Eve : Midnight Rabbit Tantalizer Thruster G-Motion Rabbit wand
Evolved: Aqua Bunny Raging Rabbit Wings Of Desire Disco Bunny Disco Triple Play
LOVE DEN DOES NOT WARRANTY: Big Shot Squirting Dong OR The Butterfly Effect (customer must go through manufacturer)
WARRANTIED AT LOVE DEN:
WE-VIBE PRODUCTS
All products are warrantied at LOVE DEN for 2 full years from date of purchase.
FUN FACTORY PRODUCTS
All Fun Factory toys are warrantied at LOVE DEN for 2 full years from date of purchase.
NU SENSUELLE PRODUCTS
All NU products are warrantied for 1 full year through LOVE DEN.
Examples: SENSUELLE JOIE BULLETS SENSUELLE WIRELESS BULLETS
SENSUELLE BAELII SENSUELLE MINI PLUG SENSUELLE AIMII
SENSUELLE PLEASURE PANTY
PLEASE BRAND
Please Toys warranties all non-disposable products for life or one year. Refer to product packaging or their web site for warranty length. Products must be registered online within 30 days of purchase to receive lifetime warranty coverage. Warranty does not cover cosmetic deterioration caused by regular “wear and tear” or damage due to misuse or neglect. Online information is available at: http://pleasetoys.com/warranty/
This product has a manufacturer's warranty of "Life-time" through the manufacturer only.
ONLY ONE REPLACEMENT PER PURCHASE IS ALLOWED.
"Products need to be registered online within 30 days of purchase in order to qualify for the lifetime one-time replacement coverage. Products registered outside the 30 days will receive a 90 day limited warranty. Warranty does not cover cosmetic deterioration caused by regular “wear and tear” or damage due to missuse or neglect.
www.pleasetoys.com/warranty
Examples: Indulge Wand Tandem Plug Caress Tongue Vibe Satisfy Pleasure Wand
NOT WARRANTIED AT LOVE DEN:
BMS PRODUCTS
All BMS products have a 90-Day Limited Warranty through BMS. Any defective product must be returned to BMS with an itemized receipt as proof of purchase. Limited Warranty applies only to products that are returned within 90-days of the in-store purchase date. If a product is deemed defective by BMS, the customer will receive a replacement product.
Limited Warranty: To prolong the life of your product, remove batteries when not in use. Rechargeable items should be charged every few months to preserve battery life. Limited warranty is strictly limited to the repair or replacement of the purchased product and does not cover damages caused by physical or natural destruction, misuse, or other external causes. Only manufacturer defects will qualify as a defective product and will be replaced at the discretion of BMS.
Return Process: The customer must contact BMS at This email address is being protected from spambots. You need JavaScript enabled to view it.
BMS warranty information and procedure can be read at: https://www.bmsfactory.com/warranty/
- All return product claims MUST be authorized by BMS Factory. Failure to obtain BMS authorization before returning product may result in refusal of the shipment at the sender's expense.
- Once the return is authorized, the customer’s name and shipping information must be clearly marked on the shipping box.
- The customer is responsible for shipping and handling costs when returning the product to BMS. BMS will cover the shipping costs associated with sending the replacement item back to the customer. If the item is found to be working when reviewed, BMS will not cover the costs to return the item back to the customer.
Swan Brand
All Swan brand products made by BMS offer a complimentary 1-year limited warranty for any defects in materials and workmanship from the date of original retail purchase. All Swan brand products also provide an extended 10-yearguarantee to its very appreciated customer. Register at the Swan website within one year of your original purchase and receive a 10-year quality guarantee in addition to our 1-year warranty, the 10-year guarantee provides you with 50% off on your purchase of a new product of equal or lesser value. The special offer is restricted to a one-time-only basis.
Refer to BMS website for warranty information: https://www.bmsfactory.com/warranty/
BMS PRODUCT EXAMPLES:
SWAN - PILLIOW TALK - ESSENTIAL BULLETS - "CLASSIC" SILICONE VIBRATOR
NAKED ADDICTION - SERENITY - FIRST NIGHT
PALM POWER - POWER BULLETS - BENDIBLE BUDDY
NOT WARRANTIED AT LOVE DEN:
CALEXOTICS PRODUCTS
- CalExotics announced October 11 2019 that its ENTIRE PRODUCT CATALOG would be backed by a ONE-YEAR WARRANTY
- Effective immediately, the new CalExotics warranty program covers products up to one year after the purchase date. Consumers can take advantage of the warranty program for any CalExotics product purchased within the last year.
- Additional 10-year replacement guarantee is available for Vanity by JOPEN and EGO by JOPEN. Details on this policy are available once the item is registered.
- The warranty covers your CalExotics product for all manufacturing defects up to 1 year after the purchase date.
- During this warranty period you may file a claim and receive a replacement piece of the same model free of charge. Any problem registering your item, please contact our customer service department. Please allow 24 hours for a response. Note, our business hours are Monday through Friday, 8am to 4:30pm PST.
Four Steps to Activate Your CalExotics Product Warranty
- Create an Online Consumer Account - You need to create an online account on this website. Click on the "Create an Account" red button on the right to start your account creation. Follow the instructions on the screen. Make sure you enter your correct email address. Our website will send a notification to your email address. Follow the instruction in the email to activate your online account. If you don't see the email in your in-box, please check your spam box and make sure to move the email to your in-box.
- Register a New Product - After you've logged in, click on the "My Registered Products" link on the left column in the My Account screen. If you have registered products before, all your registered products will be displayed in the top section of the screen. You may view or update the registration information at any time. To register a new product, please click on the "Register New Product" red button. Please note that you need to upload a copy of your purchase receipt for each item you want to register.
- File a Warranty Claim - click on the "My Warranty Claims" link on the left column in the My Account screen. If you have claimed a warranty before, all your claim history will be displayed in the top section of the screen. You may view your claim status. To file a new claim, please click on the "Create New Warranty Claim" red button down below to start the claim process - one product per claim. You will see your claim information in the following 3 ways. Save the claim details for the next action.
- Display on the screen;
- Click the PDF icon on the screen to download a digital copy onto your computer;
- Receive the claim details in your email. Save the claim details for the next action
Your claim process will not stop here. To complete the claim, you must ship your product back to us. Please follow the below steps after you submit your claim online.
- When you are ready to ship the product back to us for a replacement, remember to enclose a copy of the claim - print a copy of your claim details in step 3 above - into the return package. Remember to write the unique Claim # outside of the package to expedite your claim process. Mail your product, the adapter/plug/base, a copy of your receipt and the claim form to the warranty department. (address available on claim form)
Please allow 10-12 business days from the day we receive it for processing, plus shipping time back to you via US mail. We suggest you send your package via USPS with tracking for confirmation. - You will receive a tracking number after we ship your replacement.
NOT WARRANTIED AT LOVE DEN:
DOC JOHNSON
To submit your ninety (90) day or one (1) year product warranty claim, simply follow the instructions online.
https://www.docjohnson.com/warranty/index/form/
Your original purchase receipt will be required as evidence that the date of your claim falls within the warranty period.
CUSTOMER MUST PAY SHIPPING COST FOR THE FAULTY ITEM
Products covered under the one (1) year warranty include:
- Automatic Vibrating Rechargeable Pussy Pump
- TRYST™ Multi Erogenous Zone Massager
- iVibe™ Select iRoll
- iVibe™ Select iPlease
- iVibe™ Select iCome
- iVibe™ Select iBend
- iVibe™ Select iRipple
- iVibe™ Select iRock
- iVibe™ Select iWand
- OptiMALE™ Rechargeable Vibrating C-Ring
- OptiMALE™ - Vibrating P-Curve with Wireless Remote
- OptiMALE™ - SECONDSKYN™ Silicone Warming Vibrating Stroker
- OptiMALE™ - Vibrating Cock Cage with Rechargeable Wireless Remote
- KINK™ - Ultimate Rim Job - Silicone Prostate Massager with Rotating Ridges
- KINK™- Power Play with Silicone Grip Ring
- KINK™ - Pumped - Rechargeable Automatic Vibrating Pussy Pump
- KINK™ - Pulse - Ultimate 4 Motor Silicone Vibrator
- KINK™ - Fucking Machines - Power Banger
What’s Not Covered – This Warranty does not apply to any non-Doc Johnson branded products, even if packaged or sold with a Doc Johnson Product. Manufacturers other than Doc Johnson may provide their own warranties to you – please contact them for further information. Doc Johnson is not responsible for damage arising from failure to follow instructions relating to the Doc Johnson Product’s use. This Warranty does not apply to: (a) consumable parts, such as batteries, lotions and lubricants; (b) cosmetic damage or deterioration, including but not limited to discoloration and broken plastic on ports; (c) loss of or damage to removable parts; (d) damage caused by use with another product; (e) damage caused by accident, abuse, misuse, liquid contact, fire, earthquake, or other external cause; (f) damage caused by use of the Doc Johnson Product outside Doc Johnson’s published guidelines; (g) damage caused by service performed by anyone who is not a representative of Doc Johnson; (h) a Doc Johnson Product that has been modified to alter functionality or capability; (i) defects caused by normal wear and tear or otherwise due to the normal aging of the Doc Johnson Product.
NOT WARRANTIED AT LOVE DEN:
PIPE DREAM
60 DAY WARRANTY
Product must be registered https://www.pipedreamproducts.com/register
Pipedream stands behind all of their products. Your purchase has a 60-Day Warranty from the date of purchase against mechanical failure. Please sign into their web site and complete the form to register your product.
NOT WARRANTIED AT LOVE DEN:
NS NOVELTIES
1 YEAR WARRANTY
NS Novelties products carry a Limited 1 year Warranty from the date of purchase. If your product fails to work due to any defect in workmanship or materials, NS Novelties will replace your purchase with a brand new same product.
WARRANTY SUBMISSION REQUIREMENTS
http://www.nsnovelties.com/warranty_info.html
In order to obtain a replacement unit of your defective product, ship your complete purchased product with the original packaging, to the below address.
NS Novelties
21345 Lassen St.
Chatsworth Ca 91311
Attention: defectives
Please enclose:
A: a copy of your proof of purchase receipt (must be dated within 1 year).
B: Print and fill out the below Return Authorization Form and attach with your Warranty Claim. You must be 18 years or older to submit your Warranty Claim.
Please Note: shipping of your defective product must be prepaid, as NS novelties will not accept COD shipments.
NOTICE:
Remove batteries from Vibrator when not is use. If vibrator fails to operate, make sure all batteries are inserted in the right position.
NOT WARRANTIED AT LOVE DEN:
SATISFYER PRODUCTS
The warranty period is 10 years . Excluded from the 10 year warranty period is the charging cables and suction cups.
If you would like to make a warranty claim, you must return the faulty item to us. In this case the customer must cover the shipping costs. Should we determine a warranty claim is acceptable, we will send you a replacement and refund you the postage costs for the most reasonable shipping method.
Returns:
All product returns require a Return Merchandise Authorization, (RMA) number. In case of a return please send an E-Mail to our Customer Service (This email address is being protected from spambots. You need JavaScript enabled to view it.) to receive a Returned Merchandise Authorization (RMA) number. All returns and exchanges must be pre-approved.
Returns without RMA will not be accepted.
Address for Returns:
EIS Inc.
1270 Leeds Ave Ottawa
ON K1B 3W3 Canada
You must enclose a copy of the original receipt with the faulty item . We will reject a returned toy if it does not have a receipt enclosed. We can only finally calculate the warranty deadline based on this proof.
The warranty comprises the warranted properties of the products as stated in the service/article descriptions. Excluded from the warranty are in particular wear and tear, the full consumption of the goods or defects caused owing to circumstances that occurred owing to wrong use or owing to a conduct, which does not fall in our area of responsibility. If the replacement of the same model is no longer possible we are at liberty to supply you with a corresponding successor model in this case.
In particular also damages or defects, which were caused due to a use that is not in line with the service/article descriptions, improper handling or storage and/or a handling or storage that does not correspond with the intended use and/or result from the failure to comply with possible installation regulations will not fall under the warranty of 10 years granted by us. We shall also exclude the warranty for the cases, with which the defects were caused by the fact that the respective instructions for use were not complied with.
We further politely point out to you that the warranty period itself will not be extended in the event of a warranty claim. We can, of course, not grant a new warranty period of 10 years once again in these cases either. The residual warranty period for the product originally purchased from us will, however, also continue to apply.
NOT WARRANTIED AT LOVE DEN:
VIBRATEX MAGIC WAND
1 YEAR WARRANTY
All Vibratex products are backed by a one-year limited warranty. If you have questions concerning a Vibratex product, or if it is not functioning properly, please email: This email address is being protected from spambots. You need JavaScript enabled to view it.. This warranty covers all defects in workmanship or materials, arising under normal usage and care, for a period of 12 months from the date of purchase. This warranty covers products purchased and used within the U.S. and Canada. You must keep your original proof-of-purchase to obtain warranty service. Do not attempt to repair this product yourself. Please note that this warranty does not cover your personal satisfaction, cosmetic flaws, mishandling of the toy nor ordinary wear and tear.
During the applicable warranty period, and within normal household use, Vibratex will repair or replace the product with a comparable model. If you believe you have a warranty issue, please follow these steps:
- Email This email address is being protected from spambots. You need JavaScript enabled to view it.for shipping information
- Carefully package product and ship to Vibratex. Insurance recommended.
- Retain tracking information for your protection in case of loss or damage in shipment. Vibratex is not responsible for loss or damage during incoming shipment.