Terms & Conditions

TERMS OF SALE

This Terms of Sale Agreement (this "Agreement") constitutes a binding legal contract between you and Love den Romantic Accessories Ltd. ("Love Den"), the owner and operator of the loveden.ca website (the "Site"). By ordering any product via the Site, you signify your acceptance of this Agreement, as it may be amended or supplemented from time to time. Changes to this Agreement will be effective when posted. This Agreement is intended to supplement the Website Terms And Conditions.

ORDERS - SALES TAX

You may place your order on our Site at any time (subject to any planned or unplanned periodic downtime) notice. With respect to taxes, if items are purchased from the Site that are subject to sales tax, Love Den will make customers aware of the tax amount due at the point of purchase within the shoppingcart procedure.

PRIVACY POLICY

At Love Den, we believe that a business that provides erotic and sexual products must be built on trust and respect. We respect your privacy and are committed to protecting it.

• Information You Give Us:
  If you provide Love Den with personal information about yourself while visiting our website or shopping online, we promise to guard and protect this information.
• Personal Information:
  Love Den does not sell, trade, rent or share your personal information with ANY group or organization for advertising or any other purpose. We ONLY collect your email on this website for our own internal purposes.
• Our E-Commerce security:
  All communication between your browser and our server is protected by the highest current standard for e-commerce. We securely encrypt, verify and protect your personal data during transmission with Secure software.

RETURNS AND EXCHANGES

Our objective is simple. We want you to be happy with your purchases and are happy to replace defective items WITHIN 14 DAYS that show no indication of water damage, corrosion, trauma or any other misuse. Love Den does not support manufacturers claims of 'Water Proof' appearing on packaging. Because we always maintain strict attention to hygiene, no personal pleasure devices can be taken back for the purpose of reselling, therefore a ‘change of heart’ return cannot be accepted. ALL SALES ARE FINAL.

We check all electronic toys before they leave the store to ensure they are working properly. If your toy malfunctions within the 14 days after your purchase, please contact us through email or telephone first to allow us to trouble shoot issues and provide assistance with your toy's features and charging procedure. If a toy is found to be defective within the 14 day period, simply bring or send it back to us in its original packaging, with the receipt, along with any instructions, warranty cards, batteries (if applicable), cords and miscellaneous parts originally included. Please include within the parcel your name, email and/or telephone number, date of purchase and problem with item. Once we have confirmed that the toy has a manufacturer's defect within the 14 day period, we will happily replace it with an identical item. We will pay for the return shipping to the customer. If the toy you purchased has a manufacturer's warranty, we will gladly provide you the full customer support to the best of our ability. Please research manufacturer's website to familiarize yourself with the warranty provided. It is the responsibility of the customer to register warranty information with the manufacturer (when applicable) after receiving the product. Not all warranties can be replaced through Love Den, as some items must be returned to the manufacturer. Should you have questions regarding our policy on specific items and the warranty procedure, please contact us via email prior to purchase, and we will gladly inform you of our 'in house' policy for individual items.

Some items warrantied and replaced though Love Den:   Evolved, some Adam & Eve products, some Fun Factory items and We-Vibe products

PRICING - SHIPPING:

Prices offered on the site are quoted in Canadian Dollars. Such prices do not include shipping and handling which (if applicable) will be added on upon finalization within the shopping cart procedure. Sales taxes, if applicable, will be added to your total invoice price.

Please read our Shipping information for detailed shipping procedures.

ORDER STATUS:

Upon completion of your order, you can not cancel/refund/reverse your order, so please choose carefully. Should an error occur, in some instances the order may be canceled prior to shipping. In this circumstance, please call during business hours to ask if you can cancel your order. Once an order is packaged and shipped it can not be returned.

• Once you place an order, Love Den will be diligent in packaging and shipping your items. Should certain items be unavailable an email explanation will be sent giving our customers options to cancel or wait for availability. Order may be delayed waiting for instructions from customer. 
• Tracking numbers may be requested via email.
• Please contact shipping department through email at any time, or through telephone Monday - Friday 10 AM - 6 PM PST.
• Most orders ship same or next day. (excluding weekends and holidays)

GIFT CERTIFICATES AND SHIPPING:

Gift certificates are not available to purchase online, nor are they able to be used to pay for an online purchase.

WAIVER AND LIMITATION OF LIABILITY

LOVE DEN ROMANTIC ACCESSORIES LTD. HAS PROMOTED ITS PRODUCTS UPON THE UNDERSTANDING, AND YOU HEREBY ACKNOWLEDGE THE UNDERSTANDING, THAT LOVE DEN WILL NOT BE RESPONSIBLE OR LIABLE FOR ANY FORM OF CONSEQUENTIAL, INCIDENTAL, STATUTORY, PUNITIVE, EXEMPLARY OR INDIRECT DAMAGES OF WHATEVER KIND OR TYPE ARISING FROM ANY TYPE OF COMMERCIAL, BUSINESS, ENVIRONMENTAL, TORT, WARRANTY, CONTRACT, STRICT LIABILITY OR OTHER CAUSES ARISING DIRECTLY OR INDIRECTLY FROM OR IN CONNECTION WITH ANY PRODUCT AND/OR ITS USE, INCLUDING CONSEQUENTIAL DAMAGES FOR ANY INJURY TO A PERSON IN THE CASE OF PRODUCTS PURCHASED FOR CONSUMER USE.

Our products are intended for adult use only and are not suitable for children and should be kept out of the reach of children. All tools used for personal pleasure must be used carefully and responsibly between consenting adults.

LOVE DEN DOES NOT NECESSARILY SUPPORT ANY INDIVIDUAL’S CHOICE OF USE FOR OUR PRODUCTS AND HOLDS NO RESPONSIBILITY FOR THE ASSUMED FUNCTION, PHYSICAL REACTION, OUTCOME OR EFFECT OF IT’S PRODUCTS. LOVE DEN DOES NOT ADHERE TO MANUFACTURER’S WRITTEN OR ASSUMED CLAIMS. LOVE DEN DOES NOT HONOR ALL MANUFACTURER'S WARRANTIES.

YOU AGREE TO DEFEND, INDEMNIFY AND HOLD COMPLETELY HARMLESS LOVE DEN AND IT'S EMPLOYEES FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, COSTS, AND EXPENSES, INCLUDING ATTORNEYS' FEES, ARISING FROM OR RELATED TO YOUR USE OF ANY ITEMS PURCHASED VIA THE SITE.