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    Terms & Conditions

    TERMS OF SALE

    This Terms of Sale Agreement (this "Agreement") constitutes a binding legal contract between you and Love den Romantic Accessories Ltd. ("Love Den"), the owner and operator of the loveden.ca website (the "Site"). By ordering any product via the Site, you signify your acceptance of this Agreement, as it may be amended or supplemented from time to time. Changes to this Agreement will be effective when posted. This Agreement is intended to supplement the Website Terms And Conditions.

    ORDERS - SALES TAX

    You may place your order on our Site at any time (subject to any planned or unplanned periodic downtime) notice. With respect to taxes, no taxes are due in relation to gift cards purchased through the Site. The gift card holder will be charged applicable sales taxes when merchandise is purchased at Love Den and the gift card is used as tender. If other items are purchased from the Site that are subject to sales tax, Love Den will make customers aware of the tax amount due at the point of purchase within the shoppingcart procedure.

    PRIVACY POLICY

    At Love Den, we believe that a business that provides erotic and sexual products must be built on trust and respect. We respect your privacy and are committed to protecting it.

    • Information You Give Us:
      If you provide Love Den with personal information about yourself while visiting our website or shopping online, we promise to guard and protect this information.
    • Personal Information:
      Love Den does not sell, trade, rent or share your personal information with ANY group or organization for advertising or any other purpose. We ONLY collect your email on this website for our own internal purposes.
    • Our E-Commerce security:
      All communication between your browser and our server is protected by the highest current standard for e-commerce. We securely encrypt, verify and protect your personal data during transmission with Secure software.

    RETURNS AND EXCHANGES

    Our objective is simple. We want you to be happy with your purchases and are happy to replace defective items that show no indication of water damage, corrosion, trauma or any other misuse. Love Den does not support manufacturers claims of 'Water Proof' appearing on packaging. Because we always maintain strict attention to hygiene, no personal pleasure devices can be taken back for the purpose of reselling, therefore a ‘change of heart’ return cannot be accepted. ALL SALES ARE FINAL.

    We check all electronic toys before they leave the store to ensure they are working properly. If your toy malfunctions within 30 days after your purchase, please contact us through email or telephone first to allow us to trouble shoot issues and provide you with an RA#. Once you have obtained an RA# from us, simply bring or send it back to us in its original packaging, with the receipt, along with any instructions, warranty cards, batteries (if applicanble), cords and miscellaneous parts originally included. Please include within the parcel your name, email and/or telephone number, date of purchase, problem with item and RA#. Once we have confirmed that the toy has a manufacturer's defect, we will happily replace it with an identical item. We will pay for the return shipping to the customer. If the toy you purchased has a manufacturer's warranty, we will gladly provide you the full customer support. Please research manufacturer's website to familiarize yourself with the warranty provided. It is the responsibility of the customer to register warranty information with the manufacturer (when applicable) after receiving the product.

    Intimate apparel:
    Lingerie is a FINAL SALE unless defective from manufacturer.

    PRICING - SHIPPING:

    Prices offered on the site are quoted in Canadian Dollars. Such prices do not include shipping and handling which (if applicable) will be added on upon finalization within the shopping cart procedure. Sales taxes, if applicable, will be added to your total invoice price.

    Please read our Shipping information for detailed shipping procedures.

    ORDER STATUS:

    Upon completion of your order, you can not cancel/refund/reverse your order, so please choose carefully.

    • Once you place an order, Love Den will be diligent in packaging and shipping your items. Should certain items be unavailable an email explanation will be sent giving our customers options to cancel or wait for availability. Order may be delayed waiting for instructions from customer. 
    • Tracking numbers may be requested via email.
    • Please contact shipping department through email at any time, or through telephone Tuesday - Friday 10 AM - 5 PM PST.
    • Most orders ship same or next day. (excluding weekends and holidays)

    GIFT CERTIFICATES AND SHIPPING:

    Gift certificates are available in $25, $50, and $100 denominations and may be requested through Love Den email link. All gift card orders will be sent via Canada Postal Service free of charge within Canada and may be mailed to someone other than the purchaser.

    GIFT CERTIFICATE TERMS AND CONDITIONS:

    The certificate may be used at any time for either in-store or on-line purchases. Purchases will be deducted from the certificate until the balance reaches zero. The certificate is not redeemable or refundable for cash.

    Lost or stolen certificates can be replaced within 6 months of purchase date as long as recipient’s full contact information has been registered in purchase email, and certificate has not been transferred to an undisclosed person. A Gift Certificate may be transferred if original purchaser notifies Love Den (by phone or email) with the name, phone number and email of intended recipient.

    Gift Certificates may not be valid for use with anyone other than registered recipient. Any term or condition of the certificate is void where prohibited by law. PROTECT THIS CARD AND TREAT IT AS YOU WOULD CASH.

    WAIVER AND LIMITATION OF LIABILITY

    LOVE DEN ROMANTIC ACCESSORIES LTD. HAS PROMOTED ITS PRODUCTS UPON THE UNDERSTANDING, AND YOU HEREBY ACKNOWLEDGE THE UNDERSTANDING, THAT LOVE DEN WILL NOT BE RESPONSIBLE OR LIABLE FOR ANY FORM OF CONSEQUENTIAL, INCIDENTAL, STATUTORY, PUNITIVE, EXEMPLARY OR INDIRECT DAMAGES OF WHATEVER KIND OR TYPE ARISING FROM ANY TYPE OF COMMERCIAL, BUSINESS, ENVIRONMENTAL, TORT, WARRANTY, CONTRACT, STRICT LIABILITY OR OTHER CAUSES ARISING DIRECTLY OR INDIRECTLY FROM OR IN CONNECTION WITH ANY PRODUCT AND/OR ITS USE, INCLUDING CONSEQUENTIAL DAMAGES FOR ANY INJURY TO A PERSON IN THE CASE OF PRODUCTS PURCHASED FOR CONSUMER USE.

    Our products are intended for adult use only and are not suitable for children and should be kept out of the reach of children. All tools used for personal pleasure must be used carefully and responsibly between consenting adults.

    LOVE DEN DOES NOT NECESSARILY SUPPORT ANY INDIVIDUAL’S CHOICE OF USE FOR OUR PRODUCTS AND HOLDS NO RESPONSIBILITY FOR THE ASSUMED FUNCTION, PHYSICAL REACTION, OUTCOME OR EFFECT OF IT’S PRODUCTS. LOVE DEN DOES NOT ADHERE TO MANUFACTURER’S WRITTEN OR ASSUMED CLAIMS OR WARRANTIES.

    YOU AGREE TO DEFEND, INDEMNIFY AND HOLD COMPLETELY HARMLESS LOVE DEN AND IT'S EMPLOYEES FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, COSTS, AND EXPENSES, INCLUDING ATTORNEYS' FEES, ARISING FROM OR RELATED TO YOUR USE OF ANY ITEMS PURCHASED VIA THE SITE.